Shipping & Returns Policy


Shipping

Domestic orders are shipped by U.S. Priority Mail in the order in which they are received. We try to ship within 72 hours of ordering. All orders to destinations outside the United States are shipped by U.S.P.S. International First Class Mail.

Returns of Physical Products

We are happy to accept items for a full refund (less shipping costs and a 5% handling fee) within 45 days of delivery to you.

To return a physical item you have purchased from us, please contact us by email to customerservice@USTaxAid.com or by fax to 775-825-5358 with your written request.

Returns of Downloadable Products

We are happy to accept items for a full refund (less a 5% handling fee) within 45 days of delivery to you.

To return a downloadable product, you have purchased from us, please contact us by email to customerservice@USTaxAid.com or by fax to 775-825-5358 with your written request. We will ask you to sign a declaration that you have not made or retained any copies of the downloaded product being returned and that you have deleted the product and all of its components from your system prior to processing your return.

Live Event Sales

US TaxAid and other related companies sell event registrations and do not guarantee dates, locations or presenters. All event dates, locations or presenters are subject to change due to logistical factors and attendance rate.

Refunds
You, the buyer, may cancel event transactions at any time prior to midnight of the third business day after the date of the transaction. To cancel your transaction, please send a signed fax with order information to 775-825-5358.

Due to administrative costs, salaries, coordination activities, materials printed, materials acquisitions, hotel contracts and all other business expenses incurred for a public event, registration fees are non-refundable after this deadline. No exceptions to the refund policy will be made after midnight of the third business day after the date of this transaction.

Transfers
Transfers to a different date/location may be made a minimum of two weeks (14 days) prior to the scheduled event date by contacting us and paying the appropriate transfer fee of 20% of the gross ticket price for events with purchase price of more than $200.

No transfer will be made within two weeks of the event date or for any event that has a per ticket price of less than $200.

Failure to Attend
Failure to attend a registered event without prior notice, as outlined above, will result in the forfeiture of payments collected toward the event registration.

Please ship all returns to:
US TaxAid Series
P.O. Box 158
Sparks, NV 89432

Packages Only:
1580 Grand Point Way, #34131
Reno, NV 89523-9998

Our Fax Number is:
775-825-5358